Description of the booking procedure

online https://pinewood.by

1. To start the booking procedure, select the accommodation option you are interested in. This selection is available from the «Accommodation at Green Park Hotel» menu of the website.

2. To start booking the selected accommodation option, click on the "More details" button and a page with a detailed description of the selected accommodation option will open.

3. If this option suits you - click on the "Book" button and once clicked, a booking form consisting of sections will open:

4. Then you need to fill in all the necessary information. All fields, except for the "Additional comments" field, are mandatory. If the fields are partially filled in - the site interface will not allow you to proceed to the booking payment.

5. While filling the information in the "Booking Details" section, the price for the booking will be automatically recalculated. And the details of the recalculation can be seen in the section "Price calculation".

6. After filling in all the necessary fields of the booking form you need to proceed to the procedure of payment for your booking via WebPay payment system. To do this you need to agree with our "Rules of personal data processing" by clicking the appropriate check-box at the bottom of the booking form, then you can click on the button "Go to WebPay payment system".

7. After clicking the button the form of WebPay payment system will open. Please note that the data entered in the opened form are not available for the site - this is only the user interface of WebPay server, and the data entered in this form are available only to WebPay payment system.

8. In the opened form of WebPay payment system you need to enter your bank card data and make the payment. You can read more about it in the document posted on our website - "How to pay by bank card".

9. After making the payment and closing the WebPay payment system form, the interface of our website will wait for some time for a confirmation from WebPay payment system about the success of the payment, or the reason for refusal. After the above mentioned waiting time the corresponding notification will be displayed.

10. In case of successful payment, the WebPay payment system will send a payment notification (cheque) to the e-mail address specified in the booking form, and the website interface will send a letter (voucher) about the successful booking and its details. This will guarantee the room you have booked. If necessary, you may be asked for a cheque on the day of arrival.

11. If any errors occur during the booking and payment form process, please contact tech@pinewood.by, for questions regarding booking details, financial calculations, you can contact msq@pinewood.by.